TERMS OF SERVICE

Effective Date: February 28, 2025

1. INTRODUCTION AND ACCEPTANCE OF TERMS

Welcome to Stride CRM ("Stride," "we," "us," or "our"), a customer relationship management platform accessible at

www.stridecrm.co

(the "Platform"). These Terms of Service (the "Terms") form a legally binding agreement between you ("you," "your," or "User") and Stride CRM LLC, a Wyoming limited liability company.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy (available at

www.stridecrm.co/privacy

). If you do not agree to these Terms, do not use the Platform.

NOTICE: THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER IN SECTION 15, WHICH AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW CAREFULLY.

2. USER ELIGIBILITY AND ACCOUNT RESPONSIBILITIES

2.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts. If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2.2 Account Registration

To access certain features, you must create an account. You agree to:

Provide accurate, current, and complete informationMaintain and promptly update your account informationKeep your password confidentialAccept responsibility for all activities under your accountNotify us immediately of any unauthorized use at [email protected]

2.3 Account Termination

We reserve the right to suspend or terminate your account at any time for:

Violation of these TermsFraudulent, abusive, or illegal activityExtended periods of inactivityNon-payment of feesAny other reason at our sole discretion

3. SUBSCRIPTION, BILLING, AND PAYMENT TERMS

3.1 Subscription Plans

We offer various subscription plans as described on our website. Features and pricing are subject to change with notice as described in Section 17.

3.2 Payment Terms

All fees are in U.S. dollars and are non-refundable except as required by lawSubscriptions automatically renew unless canceled before the renewal dateYou authorize us to charge your payment method for all feesYou are responsible for all applicable taxes

3.3 Price Changes

We may change our fees with 30 days' notice. Continued use after the notice period constitutes acceptance of the new fees.

3.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds will be issued.

3.5 Failed Payments

If payment fails, we may suspend your access until payment is received. We are not responsible for any loss of data or functionality during suspension.

4. PERMITTED USE AND RESTRICTIONS

4.1 Permitted Use

You may use the Platform solely for your internal business purposes in compliance with these Terms and applicable laws.

4.2 Restrictions

You may not:

Use the Platform for any illegal purpose or in violation of any lawsViolate or infringe any third-party rightsTransmit any viruses, malware, or harmful codeAttempt to gain unauthorized access to any systemsReverse engineer, decompile, or disassemble any part of the PlatformRemove or alter any proprietary noticesUse automated systems to access the Platform without permissionResell, sublicense, or transfer your rights to use the PlatformUse the Platform to compete with us or build a similar serviceExceed any usage limits associated with your subscription

5. USER CONTENT AND DATA

5.1 Your Content

You retain ownership of all content and data you upload to the Platform ("User Content"). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content solely to provide the Platform to you.

5.2 Content Responsibilities

You are solely responsible for your User Content. You represent and warrant that:

You own or have rights to use all User ContentYour User Content does not violate any laws or third-party rightsYour User Content is accurate and not misleading

5.3 Content Removal

We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable, without notice or liability.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Our Property

The Platform and all its components (excluding User Content) are owned by Stride CRM LLC and protected by intellectual property laws. This includes but is not limited to:

Software code and functionalityDesigns, logos, and trademarksDocumentation and content we createCompilations and databases

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms. This license terminates upon termination of your account.

6.3 Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without compensation or attribution to you.

7. THIRD-PARTY SERVICES AND INTEGRATIONS

7.1 Third-Party Services

The Platform may integrate with third-party services. Your use of such services is governed by their terms and privacy policies. We are not responsible for third-party services.

7.2 Third-Party Content

We are not responsible for any third-party content accessed through the Platform, including its accuracy, completeness, or legality.

8. PRIVACY AND DATA PROTECTION

8.1 Privacy Policy

Your use of the Platform is subject to our Privacy Policy, which is incorporated by reference into these Terms.

8.2 Data Processing

If we process personal data on your behalf, we will:

Process data only according to your instructionsImplement appropriate security measuresAssist with your compliance obligations as required by lawDelete or return data upon termination as requested

8.3 Data Security

While we implement industry-standard security measures, we cannot guarantee absolute security. You are responsible for maintaining your own backups of User Content.

9. CONFIDENTIALITY

Each party agrees to keep confidential any non-public information received from the other party and marked as confidential or that reasonably should be considered confidential. This obligation does not apply to information that:

Was publicly known or becomes publicly known through no breachWas rightfully known before disclosureIs independently developed without use of confidential informationMust be disclosed by law

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Stride CRM LLC, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

Your use of the PlatformYour violation of these TermsYour violation of any laws or third-party rightsYour User ContentAny dispute between you and any third party

11. DISCLAIMERS

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:

THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREED EFECTS WILL BE CORRECTED THE PLATFORM IS FREE OF VIRUSES OR HARMFUL COMPONENTS THE RESULTS OF USING THE PLATFORM WILL MEET YOUR REQUIREMENTS. THE PLATFORM DOES NOT GUARANTEE INDEFINITE FUNCTIONALITY OF ANY QR CODES GENERATED VIA THE PLATFORM. ALL QR CODES ARE PROVIDED ‘AS IS,’ AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRIDE CRM SHALL HAVE NO LIABILITY FOR ANY INTERRUPTION OR CESSATION OF QR CODE SERVICE.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL STRIDE CRM LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF THE LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE TOTAL FEES PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

13. TERM AND TERMINATION

13.1 Term

These Terms begin when you first access the Platform and continue until terminated.

13.2 Termination by You

You may terminate by canceling your subscription and ceasing use of the Platform.

13.3 Termination by Us

We may terminate or suspend your access immediately, without prior notice, for any reason, including:

Breach of these TermsNon-paymentLegal requirementsDiscontinuation of the Platform

13.4 Effect of Termination

Upon termination:

Your right to use the Platform immediately ceasesWe may delete your User Content after 30 daysAll accrued fees become immediately dueSections that by their nature should survive will survive

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of Wyoming, USA, without regard to conflict of law principles. For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.

15. DISPUTE RESOLUTION - MANDATORY ARBITRATION AND CLASS ACTION WAIVER

15.1 Mandatory Arbitration

ANY DISPUTE ARISING FROM OR RELATED TO THESE TERMS OR THE PLATFORM SHALL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION, EXCEPT AS OTHERWISE PROVIDED HEREIN.

15.2 Arbitration Process

Arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Wyoming or via videoconference. Each party shall bear its own costs, except as awarded by the arbitrator.

15.3 Class Action Waiver

YOU AND STRIDE CRM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

15.4 Jury Trial Waiver

IF FOR ANY REASON A CLAIM PROCEEDS IN COURT, YOU AND STRIDE CRM EACH WAIVE ANY RIGHT TO A JURY TRIAL.

15.5 Small Claims Exception

Either party may bring claims in small claims court if they qualify.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and Stride CRM regarding the Platform.

16.2 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

16.3 No Waiver

Our failure to enforce any right or provision is not a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

16.5 Force Majeure

Neither party is liable for delays or failures due to causes beyond their reasonable control.

16.6 Notices

Notices to you will be sent to your account email. Notices to us should be sent to

[email protected]

16.7 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations.

17. MODIFICATIONS TO TERMS

We may modify these Terms at any time. We will provide notice of material changes at least 30 days before they take effect via email or Platform notification. Your continued use after the effective date constitutes acceptance of the modified Terms.